),
a form will be displayed where subtypes for the selected entity are listed: Ticket Subtypes are functional names of entity forms. You can configure different Subtypes for different types of tickets. You can edit, delete, activate/deactivate and add subtypes.
NSP provides a function to create and manage Ticket Subtypes. This option is available for ticket entity type. Subtypes are functional names of entity forms.
When you click this Ticket
Subtype Configuration button (),
a form will be displayed where subtypes for the selected entity are listed:
Ticket Subtype Configuration
The Ticket Subtype list contains the different subtypes already created. The list contains active types followed by inactive ones. Each item in this list has Action buttons:
Activate:
Used to activate or deactivate the Ticket
Subtype.
Edit:
Used to edit the Ticket Subtype. The opened form
is similar to the form used to add a new Ticket
Subtype, except the form is displayed in edit mode with already filled
information.
Delete:
Used to delete subtype.