NSP enable End Users to chat with the Agents in real-time using Chat channel. The chat session can be converted to a ticket in the NSP and all the text in the chat added as Description to the ticket. End Users will also have the facility to email the chat conversation. The chat greetings can also be customized.
Enabling chat for a NSP account means that users with the proper permissions can be able to chat.
To access Chat Settings page, go to Configurations > Channels > Chat.
The Chat Settings page contains different settings options:
•Enable Chat: By enabling (Yes) this setting, you enable users to chat. The Agents accepting chat requests must have the proper access permissions.
•Message: Begin Session: Using this field, you can enable and define the message to be displayed when chat session is initiated by the End User.
•Message: Agent Leaves: Enable and define the message to be displayed when Agent leaves the session. By enabling this setting, End User gets the notification in the defined text on the chat that Agent leaves chat session.
•Message: End User Leaves: Enable and define the message to be displayed when End User leaves the session. By enabling this setting, Agent gets the notification in the defined text that End User leaves the chat session.
Click Save button to save changes in the Chat Settings.