in the left sidebar, a page with a list
of available Views is displayed in left part of
page and the selected View is displayed in the right part. When you select the Task &
Ticket lists button in the left sidebar, a page with a list
of available Views is displayed in left part of
page and the selected View is displayed in the right part.
Views list can contain both NSP system views and customer defined views.
A view is a collection of tickets or tasks filtered based on properties like status, new, in my group etc. When you select a view, the list gets updated according to the selected view.
Task & Ticket lists
The list contains a collapsible list showing ticket types and task. In this example it is showing All Tickets, Request, Incident, Problem and Change ticket types and Task. When you click one of these items, the list gets expanded just below it and the view list for selected type is displayed. Each view in the list has an item counter associated with it.
In the above figure, the All Ticket is expanded and its related views are shown below it. When you click any view in the list, the selected list is displayed in the right part of the page.
Above list there is a Refresh button
.
It is used to refresh the View List so that recent
updates and new arrived tickets are included.
Functions available in a Ticket View are similar to functions in Ticket List called from Dashboard, see Tickets - List View.
Functions available in a Task View are similar to functions in Task List called from Dashboard, see Task List.