Entity Permission (System Entity Group and Ticket Group Tabs)

All the active entity groups are displayed in the tabs here, enabling you to define permissions for entity. Each entity group tab contains entities or categories belonging to that group. All entities are displayed in the expandable list.

Each row in the list is an Entity item containing the Entity Name and then configurations options including: View, Create, Edit, Delete, Assign, Undelete, Activate, Deactivate, Reset Password, On Behalf and Editable, Visible for Agent Portal and Self Service Portal respective.

For the first ten options, there is image icon provided to define the scope for that particular entity. This image works like a counter. By clicking that icon, you can define the scope of it. At the bottom of the permission matrix, there is hint provided for the scope. There are four options provided: User, Group, Organization and System. To set different permissions for each sub items of entity, you need to expand the list item to see the sub items and then set the permissions for them.