When ticket form is loaded (add new ticket) and search automation is enabled for Subject, a list containing search result from Forum is displayed below the search box as soon as you type in the Subject field (press Space to execute the search). Following figure shows an example of search result topics:
Topic List – Subject
Each item in the list contains a checkbox, topic title and date when topic was created.
If you mouse over a topic a popup containing title and description of the topic is displayed. Clicking a topic opens topic detail page in a popup with a link to open the topic in Self Service Portal. The link opens Self Service Portal in new browser tab.
When you checked a topic from the list, Add button (14) is activated. Clicking this button inserts topic title in Subject field and topic description in Description field of the ticket. Note that only one topic is selectable at the same time.