Task Actions

Various Action buttons are available for each task due to the Stage of the task (except Link and Delete actions).

Following actions are available:

•  Reassign: This action displays a dropdown lists inline the grid for selecting Assignee and Stage. Save button apply the changes.

•  Reopen: A dropdown list in grid is displayed for selecting Assignee. Save button apply the changes. Task will be reopened in the InProgress stage.

•  Edit: Used to edit the task details. When you click this button in a Ticket´s Task List, task form will be displayed inline in the grid enabling you to edit and update the task details. If you click Edit button in a View or Dashboard Task List the Task Detail form is opened. Task Detail form is opened also if you click somewhere else on Task row.

•  Complete: The task is completed and is waiting for Accept or Reject.

•  Accept: Approver select this action to accept the task.

•  Reject: Approver select this button to reject the task. You need to enter a reason for rejection. The reason will be posted as a Public comment to the task.

•  Delete: This action deletes the task. A popup with a confirmation question is displayed before the deletion is performed.

•  Link: If this action is available the task has dependencies to other tasks. A Dependent Task List will be displayed, the list contains task needed to be completed before this task.