Chat

NSP gives the possibility Agents to chat with each other in real-time. The chat session can be converted to a ticket in the NSP and all the text in the chat added as Description to the ticket. The chat greetings can also be customized.

Enabling chat for a NSP account means that users with the proper permissions can be able to chat.

To access Chat Settings page, go to Configurations > Channels > Chat.

The Chat Settings page contains different settings options:

•      Enable Chat: By enabling (Yes) this setting, you enable users to chat. The Agents accepting chat requests must have the proper access permissions.

•      Message: Begin Session: Using this field, you can enable and define the message to be displayed when chat session is initiated by the End User.

•      Message: Agent Leaves: Enable and define the message to be displayed when Agent leaves the session..

•      Message: End User Leaves: This setting is not used in current version of NSP.

Click Save button to save changes in the Chat Settings.