In order to work NSP CTI it is necessary to have a client installed on the computer you are working on; Nilex CTI Client. Read how this is done here.
In order to use the client it must be set up to find the telephone-system(s).
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1. Start the client. If it already is started you need to restart it to change it to set-mode. Close by right clicking on the icon in the icon field on Windows Activity bar and choose Exit. 2. Click Settings… 3. Write the URL to your NSP Agent portal.
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4. Mark the telephone systems you want to use
5. If you want to use Telavox you also have to provide some data:
•Direct number to the computer where the client is installed.
•Users (with that direct number) Telavox Password.
•How often the client is to check Telavox for incoming calls.
