Knowledge Base Article default lifecycle

Articles also have a default lifecycles which cannot be edit or delete. Article lifecycle is referenced to all article types.  It is important to know that user can create custom lifecycle for every Article type.

In following table are stages for default Article lifecycle:

Article Lifecycle

Stage Name

Associated Statuses

Allowed Stages

Draft (Default)

Draft

Pending Approval

Pending Approval

Pending Approval

 

Published

Published

Archived

Archived

Archived

 

Custom Article lifecycle

Each lifecycle can be assigned to one or more type of Articles. Each Article uses the lifecycle that has been assigned to its type. If article type does not have a lifecycle assigned to it, Article of that type use the default lifecycle.

Every lifecycle must have one stage designated as the default stage. When you create a new Article, it automatically takes the default stage of the lifecycle that has been assigned to that type of article. If there is no lifecycle explicitly associated with that Article type, then the new Article takes the default stage from the system default lifecycle.