The On Behalf option is only available for Person entity in System Entity Group.
User Level permission (
) for On Behalf option means that users of the
role can view and set only oneself as Reported by for the entities. If you have
defined User
Level permission, then a user covered in the role can only see
oneself as option of Reported By dropdown list displayed in
Ticket form in Agent
Portal or as option of Requester dropdown list displayed in
Ticket form in Self Service
Portal.
Group Level permission (
) means that user of the role can view and
set only selected groups and members of those groups as Reporter for the
entities. When you select a Group Level and right click the symbol, a
popup opens enabling you to select group(s) from the available, active groups in
the system. If single group or multiple groups but not all are selected, then
image icon will be surrounded by orange border. If all groups are selected then
image icon will be surrounded by green border.
Organization Level permission (
) means that user of the role can view and
set only members of the user’s organization as Reporter for the entities. Similar to
Group Level,
if Organization
Level is selected and you right click the symbol, a popup is
opened where you can select organization(s) from available, active organizations
in the system. If single organization or multiple organizations but not all are
selected, then image icon will be surrounded by orange border. If all
organizations are selected then image icon will be surrounded by green
border.
System Wide permission (
) allows user of the role to view and set
users of the entire system as Reporter for the entities.