) or disable (
), used to define permission for that
item.In Agent Menu tab you define access permission for functions in the left navigation panel (Configurations, Views, CI, Contract, Search, Knowledge base and Reports) and in top panel (Tags, Favorites, Chat and CTI).
The list contains two columns: Name of the item
and Permission
Type. The Permission Type column contains an image
icon, enable () or disable (), used to define permission for that
item.
Enabling the Permission Type means user assigned to the role can access the respective item in the menu, otherwise they can’t access it (it is not visible).