Service Item also have a default lifecycle which cannot be edit or delete. Service Item lifecycle is referenced to all service item categories. It is important to know that user cannot create custom lifecycle for service item entities.
In following table are stages for default Service item lifecycle:
|
Service Item | ||
|
Stage Name |
Associated Statuses |
Allowed Stages |
|
Draft (Default) |
Draft |
Pending publish, Published |
|
Pending publish |
Pending publish |
Published |
|
Published |
Published |
Archived, Unavailable |
|
Archived |
Archived |
|
|
Unavailable |
Unavailable |
Archived, Published |
Service items also have default lifecycle for ordering which cannot be edit or delete. In following table are stages for default Service Order item lifecycle:
|
Service Order Item | ||
|
Stage Name |
Associated Statuses |
Allowed Stages |
|
Pending approval (Default) |
Pending approval |
Approved, Reject |
|
Approved |
Approved |
|
|
Reject |
Reject |
|