CTRL+ALT+A

Open/Close Chat window.

Toggles

CTRL+ALT+O

Opens Ticket by specifying ID.

CTRL+ALT+N

Creates a new Ticket of default type.

CTRL+ALT+T

Creates a new Task with default form.

CTRL+ALT+S*

Save with current Status.

CTRL+ALT+U*

Save with suggested Status.

The status shown on the button in the far bottom corner of the Ticket form.

CTRL+ALT+ ←
CTRL+ALT+ →

Navigate among open tabs.

CTRL+ALT+L

Open Ticket views navigation.

CTRL+ALT+I

Open CI views navigation.

CTRL+ALT+G

Opens System Search.

CTRL+ALT+R

Open latest page that is not a tab.

For example Dashboard, Views, System Search.

CTRL+F3*

Put focus in the Knowledge base search field.

On an Apple computer you must also use the CMD button.

F7*

Choose Requester.

On Apple computer: fn+F7. Use the Tab key and the Arrow keys to navigate within the form.

F8*

Choose Assignee.

On Apple computer: fn+F7. Use the Tab key and the Arrow keys to navigate within the form and Enter to choose marked Assignee.

CTRL+ALT+K*

Choose Category.

CTRL+ALT+B*

Toggle the timer.

Requires that you have made settings to show the timer.

CTRL+ALT+W*

Write comment on Ticket.

Alt+F12

Open the User Profile.

On an Apple computer you must also use the CMD button.