After installing Java, setting up a Database and Search server (see installation manual) it is possible to use an Indexed search with different settings. This search process is powered by Elastic search. The “old” search, Knowledgebase and AP left panel search icon, uses Apache Lucene platform.
In Agent Portal> Configuration> Settings> Indexed search settings the administrator decide in what entity properties the search should be done. After that, the first indexation must be done. For each entity where you have marked columns, choose the drop-down menu Reindex entity.
Indexed Search Settings
The Agent reaches the Index search via the search icon in the top panel.