The global function settings provides a variety of settings used to customize system behavior, configure features and enable or disable system features.
Configurations > Settings > Configuration > Function settings.
Consists of options grouped by entity:
CIs
•No confirmation when deleting attachment – CI attachment will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when deleting - CI will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when changing status - status will be immediately changed when user change CI status, no confirmation question will appear.
Contracts
•No confirmation when deleting attachment – Contract attachment will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when deleting - Contract will be immediately deleted when user select delete, without confirmation question in popup.
•Approve not needed - if this option is enabled contracts don´t need to be approved. Contract could immediately be switched from Draft to Approved/Active status.
•No confirmation when changing status - status will be immediately changed when user change Contract status, no confirmation question will appear.
Knowledge base
•No confirmation when deleting attachment – Article attachment will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when deleting comment attachment – Article comment attachment will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when deleting comment – Article comment will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when deleting - Article will be immediately deleted when user select delete, without confirmation question in popup.
•Disable versioning
•Enable copying of references when duplicate article – If enabled, all article references except comments (custom properties, related articles, related CIs, related tickets and attachments) will be copied when you duplicate an article. If not enabled only default article properties are copied.
•Approve not needed - If this option is enabled articles don´t need to be approved. Article could immediately be switched from Draft to Publish status.
•Enable copying of references on major version change - If enabled, all article references except comments (custom properties, related articles, related CIs, related tickets and attachments) will be copied when you save major version change of an article. If not enabled only default article properties are copied.
•No confirmation when changing status - status will be immediately changed when user change Article status, no confirmation question will appear.
Service items
•No confirmation when deleting service item – Service item will be immediately deleted when user select delete, without confirmation question in popup.
•Service item approving not needed - If this option is enabled service items don´t need to be approved. Service item could immediately be switched from Draft to Publish status.
Note that this setting concerns the approving the Service object it selves. Not the process to Approve/Reject an order of this Service object.
Tickets
•No confirmation when deleting attachment – Ticket attachment (attachment to ticket description) will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when deleting comment attachment – Ticket comment attachment will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when deleting comment – Ticket comment will be immediately deleted when user select delete, without confirmation question in popup.
•No confirmation when changing status - status will be immediately changed when user change Article status, no confirmation question will appear.