Configurations > Financial Management > VATs
Here you define different VATs that can be used.
One of the VATs shall be selected as default. This VAT is used for all agent work invoicing if VAT is applicable in the Customer Account.
VAT is not used for Additional Charges.
For Service Catalog items you select which VAT shall be used for each individual item when item is created.
In form there are functions for sort, filter, search, refresh and paging similar to other NSP functions, see General User Interface.