Improvements
|
Nilex Ticket ID |
Description |
|
REQ0002049 |
GDPR manager Implemented |
|
REQ0003243 REQ0002671 |
Elastic Search Implemented |
|
REQ0004719 |
Worklog on SSP is controlled by setting on role |
|
REQ0004725 |
SSP - Close ticket - flag required if ticket is closed via SSP |
Wishes/RFC
|
Nilex Ticket ID |
Description |
|
REQ0003372 |
Create ticket templates in agent portal |
|
REQ0002399 REQ0002445 |
Entities diffrent ticket types more visible in SSP |
|
REQ0003206 REQ0002293 REQ0002359 |
Possible for Endusers to close tickets in SSP |
|
REQ0002944 |
Worklog can be enabled on SSP |
|
REQ0002843 |
possibility to create static text fields for descriptions or information on SSP |
|
REQ0003012 |
Possible to lock a ticket when editing the ticket |
|
REQ0004687 |
Spellchecker Implemented |
|
REQ0004681 |
Web Content Accessibility Guidelines (WCAG) Implemented |
|
REQ0004791 |
New function; Configuration logging and Entity Logging |
|
REQ0004792 |
Possible for agent to edit there own views |
|
REQ0004793 |
Possible to clone Cis |
Bugs
|
Nilex Ticket ID |
Description |
|
REQ0004649 |
People; Group: Not possible to save Group in other languages than english |
|
REQ0004618 |
Tooltip; Mouse over preview shows deleted comment after updated the ticket |
|
REQ0004558 REQ0004537 REQ0004789 |
Task Template: Task Date/Time picker does not work for some language |
|
REQ0004486 |
Global Config: corruption in "User created" objects |
|
REQ0004102 |
Missing comment info on tasks |
|
REQ0004572 |
Only the firs page is sorted in the list on persons in EndUser and Agent |
|
REQ0004536 |
Can’t create article from solution in ticket with other languag than english |
|
REQ0004507 |
Add KB content inside the ticket fall into the wrong filed. |
|
REQ0004564 |
Ticket form - add content from ticket search on new ticket - Server error |
|
REQ0004479 |
Changes in DB dont show in the table Sys_def_Comments |
|
REQ0004668 |
Requester gets mail even if the user is deleted from recipient field |
|
REQ0004665 |
SSP Submit Ticket Search in KB - Article type is missing in result |
|
REQ0004641 |
Views: VIP icon missing in Views lists |
|
REQ0004627 REQ0004619 |
No Solution is added in email notification |
|
REQ0004570 |
Service Item - not possibly to save price in decimal format |
|
REQ0004520 REQ0004646 REQ0004500 REQ0004483 REQ0004456 REQ0004354 |
Ticket created by mail or via SSP - don't use status from default stage |
|
REQ0004701 |
Phone Icons not shown in advanced ticket mode on tab requester |
|
REQ0004586 |
File attachement will not get send in the closing mail |
|
REQ0004548 REQ0004753 |
Ticket form: The full description can not be read due to an incorrect formatting |
|
REQ0004563 |
Ticket form: Tickets opened from search function on ticket opens ONLY in simple ticket mode |
|
REQ0004574 |
Sorting of Impact and Urgency on SSP |
|
REQ0004702 |
Create SLA relations was not possible in other languages, only in english |