Where/What

Change/News

Looks like

CI

Users Managed by and Used by are shown in separate left hand side tabs in View mode

CI

Link that lets you create a duplicate of the opened CI.

SSP/Ticket rating

When EndUsers close Tickets they can choose give a rating.

AP/Ticket rating

In the Settings on User profile Agents can choose to show info about their rated Tickets in Dashboard.

Configuration> Entities/Groups

Description field where you also can add images.

For Ticket entities the content show on SSP page “Create Ticket”.