This description is valid for all configuration options except Assign, On Behalf and Reset Password.
Define User Level scope
(
) to enable configuration action only
for user and/or on the entities assigned to the user. For example, if you have
defined user scope for view for the request entity then each user mapped with
the role can view requests assigned to oneself
only.
Group Level scope (
) enables configuration action only for
members of selected group and/or on the entities assigned to selected group
members. For example, if you have defined a group scope and selected “Service
Desk” group for view for the request entity then each user mapped with the role
can only view requests assigned to members of the group “Service Desk”.
When you select a Group
Level and right click the symbol, a popup opens enabling you to select
group(s) from the available, active groups in the system. If single group or
multiple groups but not all are selected, then image icon will be surrounded by
orange border (
). If all groups are
selected then image icon will be surrounded by green border.
Organization Level scope (
) enables configuration action only for the
members of the user’s organization and/or entities assigned to the members of
the user’s organization. For example, if you have defined organization scope for
view for the request entity then each user mapped with the role can only view
requests assigned to the members of his organization.
Similar to Group Level, if Organization Level is selected and you right click the symbol, a popup is opened where you can select organization(s) from available, active organizations in the system. If single organization or multiple organizations but not all are selected, then image icon will be surrounded by orange border. If all organizations are selected then image icon will be surrounded by green border.
System
Wide scope (
) enables
configuration action for the users of the entire system and/or entities created
in the entire system.