This report comprises summary statistics for tickets of type Request:
Request Tickets Statistics Report
Time interval is selected in the date filer at the top of the page (1). Default selected date filter is Current month. Date filter is described in General features.
Line chart displays the number of tickets created in the selected time interval divided in various ticket statuses.
All tickets filtered for the date interval are initially displayed in the list below the graph (4). The list also provides a search box (5) and an export to excel button (6).
You can click the statuses (3) below the line chart to show or hide data related to this status (in the chart, this selection do not filter the list below).
The graph contains data points according to the values plotted. Clicking any of the points filters the ticket list to show only tickets for that point. Also when you mouse over that point, a small label is displayed showing total number of tickets for that point (2).
Use Print button (7) to open the print utility. You can do required changes and make a print out of the report.