The End users have possibility to order service items on the Self Service Portal. After a possible review process, a Service Request ticket is created. This contains a link to the order. Read more in the Order work flow topic.
A Service Request ticket contains a standard Description with a list of order properties. If your system uses multiple languages, note that the ticket Subject and Description is always inserted in the requester´s language. In the bottom of the description there is a link, View order details. This link opens a popup showing order information in agent´s language.
You can see your Service Requests (the ones where you are Agent) in the dashboard and in views that has been created for service order tickets. Your orders can also be managed in Order Management function.
Handle the order using your in house routines.