Configurations > Settings> Extension Management
Extension Management function contains settings for attached files in NSP. You can specify maximum file size for attachments and which file type should be allowed. The setting affect all functions where you can attach files, e g incoming emails, ticket descriptions, ticket and task comments, CIs, contracts, KB articles and announcements.
Extension Management
At the top of the form there are two radio buttons where you select Allowed or Disallowed file types. The setting is excluding which means that you either you define which files the system should allow or what are to be stopped.
The file extension lists should be specified as a list of file extensions as in the example above. To add an extension, click in the list field and input extension in box that appears at the end of the list. Remove an extension by click X in the box.
Note! If you use the disallowed setting and defined a set of files that are to be stopped, all other files are let through.
The list and the background handling of the file names are not case sensitive, which means “png” is the same as “PNG”.
Below in form you can specify max file size for attachments in megabytes. This setting will affect all allowed file types.