Nilex Ticket ID

Description

REQ0006022, REQ0003963

Full text search: New full text data algorithm implemented – LIFO.

REQ0006200

Agent Portal: Possible to add a link in user profile so the agent can edit the user profile from the ticket.

REQ0006147

Document templates: Possibility to export entity information from NSP system to a document.

REQ0006493

Chat: Third party software Tawk is enable to integrate in NSP.

REQ0001589

Powershell: Possibility to add Powershell script in NSP triggers.

REQ0004941

API - New API service OpenID mapping:  Possible for users to enable direct mapping and recognized account.

REQ0003184

CTI: Improvements in Skype for Business: Possible to open and create tickets directly from CTI.

REQ0006530

Auto complete: Search with autocomplete is disabled by default.

REQ0006554

Dashboard - Groups: Added a dropdown list to filter the agents groups

Nilex Ticket ID

Description

REQ0005226

CMDB: Added the possibility to change Icons on CI types.

REQ0005161

CMDB: Added the possibility to remove the built in Relationship types if the user only needs a few.

REQ005120

Order Management: Opportunity to sort order by only active orders.

REQ0004885

Login methods: Implemented the possibility disable and enable log in methods per portal.

REQ0004765

SSP Submit ticket: The curser is set automatically in the subject field.

REQ0004655, REQ0002674

Comment field on ticket: Possibility to edit public and internal comments.

REQ0003759

Knowledgebase: default language will be set when you start to enter new kb article.

REQ0003730

CMDB: In the tab relations on CI it is possible to export the list of relations.

REQ0003423

Knowledgebase: added an import function - import document in the description of the article.

REQ0002638

Ticket: Comment text templates is loading in alphabetical order instead of the ID.

REQ0004971

Ticket: Description field can be expanded by default. Setting is added in user profile.

REQ0002964

Mobile application: Function to manage Worklog added in mobile app.

REQ0002963

Mobile Application: Added function in mobile application to manage Task.

REQ0004116

CMDB: New function added in CI's it is possible to pre set default a value for a field.

REQ0006466

SSP Configuration: The possibility to set opacity in SSP configuration is available

Nilex Ticket ID

Description

REQ0006343

SSP My tickets: Sort order gets wrong when you sort the column priority.

REQ0006336

Worklog: Start Time column was missing in the worklog tab on the ticket.

REQ0006309

Quicksteps: Split tickets don’t include comments even if ”Include comments” are checked.

REQ0006283

CMDB: Export to Excel or PDF  from tab Software in Edge and IE froze the system for the user.

REQ0006254

CC "Reply all" function add CC on ticket even if no CC is added in the mail.

REQ0006240

GDPR: Text for GDPR showed the wrong format when the user logged in on SSP.

REQ0006203

Dashboard: The orange info panel doesn´t show in list if you sort in different columns.

REQ0006161

CI: Advanced Export to Excel and PDF - reorder of chosen columns - column values will not be reordered in document.

REQ0006127

Service catalog: It was not possible to click on the product in the cart even if the product was clickable.

REQ0006126

Theme builder: Change of color was reset after a restart of NSP.

REQ0006106

Ticket link comment: Not possible to edit the link comment.

REQ0006098

Manage People User form: several changes was not saved if the form remained open between changes and saving.

REQ0005957

System notifications - Ticket assigned green notification shows message to other agents.

REQ0005909/ REQ0005641

Views: Difficult to open a ticket if there was more than 50 tickets on the page, the view was jumping.

REQ0006379

Norwegian language was missing  in Knowledgebase.

REQ0005794

Views: If browser  zoom out to than 100 % it was not possible to change size on a column in views.

REQ0004766, REQ0005697

Global search : Search result was empty after choosing organization, go to a tab and then go back to the search result.

REQ0005687

Entity Editor: Could not use arrow keys to scroll through a user created combo box.

REQ0005588

Ticket: Category field did not scroll down if user used arrow keys.

REQ0005415

Text Template email notification: Used tags for date/time are not UTC converted in outgoing mails.

REQ0006413

Attachments: It was not possible to attach larger files to an entity even if the limit was set to 100 MB.

REQ0006430

Permissions: Agent could open tickets from Task that the user did not have permissions for.

REQ0006462

Service catalog: Colors, Font and size was not implemented in the description of the Service catalog items.

REQ0005898

Ticket: If an un-named msg-file was attached to the mail it was not attached to the ticket.

REQ0006452

Language: Text Merge entities was not localized if it was a user defined entity.

REQ0004784

Ticket comments: The first comment field expanded every time agent clicked "Show more".

REQ0006464

Permissions: Agents could not open other groups tickets if Create was not enabled.

REQ0004679

Mobile: Service Item was not adapted for browsers on mobile.

REQ0006499

Import tickets: Problem to import tickets with a CSV file from entity editor

REQ0006461

Permissions: Agent could search for ticket subject even if they did not have permission to view the tickets

REQ0005072

Ticket handling: Error message when saving the ticket with shortcut  "Could not execute update query"

REQ0006331

CTI: Pop up did not minimize if there was a new call

REQ0006035

Visibility conditions: Fields with visibility conditions gets empty when you change tabs in the ticket

REQ0006575

SSP: File will not be attached to the ticket if the description is empty