News in NSP 10.7.5.5400.1 (07/11/2019)

Automatic update of NSP url in installation script

Updated spSetGlobalSettings with new features for installation setup, script is expanded, now correct url is saved also for System Tags (SystemUrl and AutServerUrl) in table SYS_DEF_TEMPLATE_MANAGEMENT.

System Tags, see section Template Tags. Those url is used when sending e g password link, entity link or in text templates.

Status column in system views

Nlxid: REQ0005810

In system views it is now possible to change location and edit size of the Status column. By default after upgrading the system the status column is put on the right side (rightmost on row). If you want to change this then you need to change it in view configuration for all the system views.

Setting to disable GDPR on Self Service Portal

Nlxid: REQ0005275, REQ0005442

It has been added a global setting to disable menu GDPR for all users on Self Service Portal. This settings will hide menus from user interface (similar to when user doesn’t have permissions for something).

Run this command to hide GDPR on SSP:

exec app.spSetGlobalSetting 'DisablePersonalDataProtectionOnSSP', 'true'

Change to 'false' if you want to enable again.

However, also if you disable GDPR there is a message box shown first time an End User logs in to Self Service Portal. In this box the terms shall be confirmed. The text shown in the message is text configured for General Agreement in GDPR. If GDPR is disabled you can change this text to a general welcome message.

Welcome text

Other texts in this box can be edited in Language Manager:

• Text General Agreement can be changed by editing language tag Common.TitleGeneralAgreement.

• Text Terms & Condition can be changed by editing language tag Common.TermsAndConditions.

• Text I have read and agree to the Terms of Service can be changed by editing language tag Common.ConfirmTermsOfServiceAgreement.

• The welcome text can be changed also by editing language tag Common.TextGeneralAgreement.

HF 10.7.5.5402.1

Performance/Improvements

Nilex Ticket ID	Description
	Worklog: Performance of Worklogs optimized
	Ticket: Image cache and chache problem on save ticket optimized
REQ0006182	SSP Knowledge base: End User/ Permission trouble by changing the last ID in KB article link
REQ0006124	System views: Script for adding column status on system views included (News from 10.7.5.5400.1)

Bugs

Nilex Ticket ID	Description
REQ0005998	Ticket - ADD + : System open the wrong entities standard form
REQ0006007, REQ0006206	LDAP Sync: If users were deactivated by LDAP, then users were still selectable/searchable in tickets
REQ0006131	Roles: Translation error in roles - New Entity Names empty in tab System Entity Group
REQ0004679	Ticket: Some tickets couldn't be opened in advanced mode - error AddNewTab= Cannot read property…..
	Login Configuration: External Identity Providers - sometimes auto login couldn't be set in GUI

NSP 10.7.5.5400.1

Performance/Improvements

Nilex Ticket ID	Description
REQ0005733	Ticket notifications: Security check for Ticket Entity Links in email to Agent, if agent has no access to ticket group the ticket can't be opened by link in email. No message will be shown - only ignored
REQ0005610 REQ0005782	Ticket notifcations - internal comment: Rollback from 10.7.5.361.1 - change for persons of type agent in CC (on ticket) should not get "internal comment notification". Rollback like it works before 10.7.5.361.1 as designed, because notifications to assignee were affected negative. No notifications were send to assignee on ticket if incoming reply-mails to ticket were inserted as internal comment. After rollback persons of type agent in CC on ticket will get internal comments again. Nilex have to look after another solution in future. Persons of type Enduser in CC on ticket are not affected at all, they will never get internal comments by mail, as design.
	Maintenancehost: controlling of memory leak during import/ sync for LDAP scheduled jobs

Wishes/RFC:s

Nilex Ticket ID

Description

REQ0005442

REQ0005387

REQ0005275 REQ0005797

GDPR settings: Possibility to disable GDPR menu on SSP for all users

REQ0005810

Views management : It was not possible to change the order of status column in system views. Status was not available in systemviews

Bugs

Nilex Ticket ID	Description
REQ0003107	API: Unable to add agent to group by API
REQ0005617	CMDB Export used the system names on userdefined attributes.
REQ0005800	CMDB Export: User Defined CI Fields not shown in Export file.
REQ0005542	CMDB: CI Groups - When a CI is member of two CI groups it's not seen in any.
REQ0005987	CMDB: CI's in the group - not loading correctly, empty list
REQ0005907	CMDB: CI's Relations was not showing the full text when language was set to swedish
REQ0005842	Entity Editor: It was not possible to delete an new entity from the Entity Editor
REQ0005456	Form Builder/Property Editor (Types for Worklog, CI, KB, Customer account) : When you had changed properties for an entity -> forms were not be correct
REQ0005973	GDPR: Error - using browser FF - when you try to create data set under Personal Data Categories
REQ0006048	Global Configurations -> Locations: List is empty, no locations shown
REQ0004683 REQ0004673 REQ0005913 REQ0005749	Global Configurations: Category permissions did not work on group levels
REQ0005860	LDAP sync: Problem with scheduled Ldap jobs - they were locked and couldn't be unlocked
REQ0005530	Life Cycle: Not possible to configure and editing custom life cycles
REQ0006061	Other notifications: Notifications on knowledgebase didn't work correct
REQ0005465	Report template: Adding SLA property (MainWaypointStage.Agreement) to report, report was not possible to preview or send out.
REQ0005771	Service Catalog: Information field did not work if you drag it out to orderinformation. It did not show any value.
REQ0005366	Service Catalog: Image on Service Item was not shown correct
REQ0005670	SSP - Configuration: If solid color background was selected New York photo is shown in browser IE
REQ0005914 REQ0005559	SSP - Service Catalog: If a property had more than 70 characters it could not be added to the cart, even if the tex "Successfully added" appeared
REQ0005805	Task: If comment setting "Incoming email as internal comment" was enabled it also affected email messages on Task.
REQ0005615	Task - Dashboard: It was not possible to change column size on Dashboard for Task
REQ0005540	Ticket form - Quicksteps: Printing ticket - the priority data was missing when saving in PDF format
REQ0005197	Ticket form - Quicksteps: Merge ticket: The link in the comment after merge was not clickable.
REQ0005831	Ticket form - tab Tasklist: Edit status with reassign button also edit the assignee field even if no changes were made
REQ0005976	Ticket form - tab Tasklist: No task template was loaded if you first open the Requester or organisation tab before creating the Task
REQ0004794	Ticket form: Comment timer was transferred to pop up close form, but didn't stopp counting after saving comment
REQ0005639	Ticket form: Danish Date+Time field: Value is deleted when saving the entity
REQ0005615	Ticket form: It was not possible to change column size in several tabs on a tickets
REQ0005939	Ticket form: The Pop Up Save changes appeard even if the ticket was saved after closing the ticket
REQ0005854 REQ0005746	Ticket notifications: Comment reply to all in advanced ticket mode didn't worked correctly - all addresses were not pre-selected in mailform
REQ0005860 REQ0005753	Ticket Task List: Wrong tasks are overdue marked if list is sorted other than default and Red color overdue indicator was wrong too
REQ0006001	Triggers: Trigger action 'Add Comment' - comment templates could not be selected
REQ0005546	Views management: Couldn't add or save View filter with date columns
REQ0005902	Views: Column Ticket subtype was empty if the ticket had the standard subtype for the entity
REQ0006031	Worklog: Edit form was blank if Agent cost = 0

HF 10.7.5.4408.1

Bugs

Nilex Ticket ID	Description
REQ0005923	The system made a time out when creating a new print template.
REQ0005554 REQ0005595 REQ0005792	It was not possible to add and edit referens entity, the fields were empty in global configuration.
REQ0005847	Elastic Search: It was not possible to search for objects in Custom made fields.
REQ0005752	Method api.ApplyTaskTemplate (record, taskTemplateId) using in event-trigger applied tasks on ticket by using client OS language and not NSP language.Improvement to add language culture on method like api.ApplyTaskTemplate(record, templateId, languageCulture) (api.ApplyTaskTemplate(record, 1, 'da-DK').

HF 10.7.5.4405.3

Improvements

Nilex Ticket ID

Description

REQ0005829

REQ0005825

REQ0005846

REQ0005837

REQ0005878

REQ0005880

REQ0005861

It was not possible to open more than one tab in Internet Explorer
(affected; Linked ticket, task, create new ticket Elastic Search etc).

Bugs

Nilex Ticket ID	Description
REQ0005722	UTC time was not converted to users timezone.
REQ0005141	The ticket list on CI was empty when trying to connect to a ticket.
REQ0005553	Ticket form: Tag 'Description' in comment field - did not work because of larges images in ticket description.
REQ0005803	Export to PDF and Excel did not work on task, permission were checked wrong.
REQ0005729 REQ0005667 REQ0005714 REQ0005742	History tab: Selections for Date, User, Property and Time interval was missing on several functions (KB, CMDB and Contracts.
REQ0005478	The assignee were added again after deleting the assignee from the ticket.
REQ0005791 REQ0005544	It was not possible to edit time for LDAP Sync job.
REQ0005877	It was not possible to mark as solution for some articles in tickets.

HF 10.7.5.4403.2

Bugs

Nilex Ticket ID	Description
REQ0005630	Date only field was showing time in views.
REQ0005509	The forgot password link was missing from login page.
REQ0005545	Report templates: advanced filtering did not work, value in fields was changed after save.
REQ0005366	Dragging information field to orderinformation will show up as blank.
REQ0004463 REQ0005651	Language error in SSP dropdowns using HTML-Script.
REQ0005600	Index failed due to date conversion for some OS languages.

HF 10.7.5.4402.3

Bugs

Nilex Ticket ID	Description/Beskrivning
REQ0005338	A permission related issue that prevented the enduser from uploading specific images and files to SSP.
REQ0005576	Not able to change resize on fields in KB.
	Improvements Elastic search columns in configuration are shown twice.
REQ0005639	Problem to convert UTC time in ticket forms.
	SQL Script using in triggers was sometimes not executed if dynamic entity did not exist in the database.

HF 10.7.5.4401.2

Improvements

Nilex Ticket ID	Description/Beskrivning
REQ0005408 REQ0005321	Images in Service cataloge was not showing.
REQ0005339	Improvements Elastic search.
	Performance improvements when using many users in the system (with 50,000 + users).