NSP allows you to create and manage different types of entities. You are also able to set the various properties for the entity like data, form templates, view, entity stages and ticket types. You can import the entities of any type using entity editor.
The entity editor allows creation of base and derived entities with the possibility to inherit the common set of properties. For example, property fields of request entity like registered date, registered by, description, category, priority and documents can be common for the different types of the entities.
To access Entity Editor page, go to Configurations > Entity Management > Entity Editor.
Following figure shows the Entity page:
Entity Editor
This form mainly contains the list of entities already created. The entities are displayed group wise in the list. The groups displayed are the entity groups created under Entity Groups section. They include active groups. Each row in the list contains the columns: Entity Name, Show, Default, and Actions.
•Entity Name column displays the name of the entity.
•Show column contains (
) button (9) to make an entity visible. You
need to click this button for the entities that should be visible under Add + button in the Agents
portal. You can mark maximum 20 entities and only entities for which at least
one form is created.
•Default column (10). You can choose default entity from the list of entities in this form. You can choose only one entity as default. The default entity is the one whose entity form gets opened when Agent click Add + button.
•Actions column includes different quick action buttons (8) and all of them are explained in detail in the following sections.
Functionalities for search, sort, filter, paging, print and export are similar to other list in NSP, see section General User Interface.
Other features in this form:
Add Entity Group (6): In the Entity List here in this form, all the entities are categorized in different groups. Using this option you can create groups, see also Entity Groups.
Add New Entity (4): To add new entity in NSP, you need to select this option.
explained in the following section.