Global function settings

The global function settings provides a variety of settings used to customize system behavior, configure features and enable or disable system features.

Configurations > Settings > Configuration > Function settings.

Consists of options grouped by entity:

CIs

•   No confirmation when deleting attachment – CI attachment will be immediately deleted when user select delete, without confirmation question in popup.   

•   No confirmation when deleting - CI will be immediately deleted when user select delete, without confirmation question in popup.  

•   No confirmation when changing status - status will be immediately changed when user change CI status, no confirmation question will appear.

•   Lock CIs, Products and Leasings - Lock for database updates. All functionality for Add, Edit, Delete and import CI, Products and Leasings is not available.

Contracts

•   No confirmation when deleting attachment – Contract attachment will be immediately deleted when user select delete, without confirmation question in popup.   

•   No confirmation when deleting - Contract will be immediately deleted when user select delete, without confirmation question in popup.

•   Approve not needed - if this option is enabled contracts don´t need to be approved. Contract could immediately be switched from Draft to Approved/Active status.

•   No confirmation when changing status - status will be immediately changed when user change Contract status, no confirmation question will appear. 

Knowledge base

•   No confirmation when deleting attachment – Article attachment will be immediately deleted when user select delete, without confirmation question in popup.

•   No confirmation when deleting comment attachment – Article comment attachment will be immediately deleted when user select delete, without confirmation question in popup.   

•   No confirmation when deleting comment – Article comment will be immediately deleted when user select delete, without confirmation question in popup.   

•   No confirmation when deleting - Article will be immediately deleted when user select delete, without confirmation question in popup.

•   Disable versioning

•   Enable copying of references when duplicate article – If enabled, all article references except comments (custom properties, related articles, related CIs, related tickets and attachments) will be copied when you duplicate an article. If not enabled only default article properties are copied.

•   Approve not needed - If this option is enabled articles don´t need to be approved. Article could immediately be switched from Draft to Publish status.

•   No confirmation when changing status - status will be immediately changed when user change Article status, no confirmation question will appear. 

•   Enable copying of references on major version change - If enabled, all article references except comments (custom properties, related articles, related CIs, related tickets and attachments) will be copied when you save major version change of an article. If not enabled only default article properties are copied.

Service items

•   No confirmation when deleting service item – Service item will be immediately deleted when user select delete, without confirmation question in popup.

•   Hide customer account selection on SSP, make orders without account: With this setting enabled users can order from Service Catalog without being member of a Customer Account. Order can be done, order item and ticket is created, but the order is not invoiced.

Tickets

•   No confirmation when deleting attachment – Ticket attachment (attachment to ticket description) will be immediately deleted when user select delete, without confirmation question in popup.

•   No confirmation when deleting comment attachment – Ticket comment attachment will be immediately deleted when user select delete, without confirmation question in popup.   

•   No confirmation when deleting comment – Ticket comment will be immediately deleted when user select delete, without confirmation question in popup.

•   Hide internal comments if logged in Agent is ticket Requester – If agent opens ticket in NSP Agent Portal where he is Requester himself only public comment are shown (same logic as if ticket is opened on SSP). Exception is if Requester is member of the group the ticket is assigned to, then there is no limitation, agent can then see all comment flow, including internal comments. The exception is then valid also if Requester and Assignee is same user. If this setting is not enabled will all comments always be shown when ticket is opened on NSP Agent Portal. Note that if agent has superadmin permissions has setting no effect, superadmin user has always permission to all functionality and data.

•   No confirmation when changing status - Status will be immediately changed when user change ticket status, no confirmation question will appear.