Below you find a list of shortcuts meant to facilitate your daily work with Tickets. The shortcuts marked with * only work when positioned in an open ticket. Shortcuts marked with ** only work when positioned in an open ticket in edit mode (advanced mode).
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Shortcut |
Event |
Comment |
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CTRL+ALT+O |
Opens Ticket by specifying ID. |
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CTRL+ALT+N |
Creates a new Ticket of default type. |
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CTRL+ALT+T |
Creates a new Task with default form. |
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CTRL+ALT+S** |
Save with current Status. |
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CTRL+ALT+U** |
Save with suggested Status. |
The status shown on the button in the right bottom corner of the Ticket form. |
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CTRL+ALT+ ← |
Navigate among open tabs. |
Those shortcuts don´t work in current version, they are override by standard Windows commands. |
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CTRL+ALT+L |
Open Ticket views navigation. |
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CTRL+ALT+I |
Open CI list by type view. |
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CTRL+ALT+G |
Opens System Search. |
Full text search (left panel search) |
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CTRL+F3* |
Put focus in the Knowledge base search field. |
On an Apple computer you must also use the CMD button. |
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F7** |
Choose Requester. |
On Apple computer: fn+F7. Use the Tab key and the Arrow keys to navigate within the form. |
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F8** |
Choose Assignee. |
On Apple computer: fn+F8. Use the Tab key and the Arrow keys to navigate within the form and Enter to choose marked Assignee. |
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CTRL+ALT+K** |
Choose Category. |
Only in ticket edit (adv) mode. |
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CTRL+ALT+B** |
Toggle the timer. |
Only in ticket edit (adv) mode. Requires that you have made settings to show the timer. |
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CTRL+ALT+W* |
Write comment on Ticket. |
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Alt+F12 |
Open the User Profile. |
On an Apple computer you must also use the CMD button. |