record.u_CustomDate = DateTime.UtcNow;

record.u_Field1 = record.u_Field2;

var duration = TimeSpan.FromMinutes(record.u_TimeMinutes || 0);

// Will set the field u_CustomTime to "0.1:17 (d.hh:mm)"

record.u_CustomTime = duration.ToString("d\\.hh\\:mm") + ' (d.hh:mm)';

var duration = TimeSpan.FromMinutes(record.u_TimeMinutes || 0);

// This will set the field u_Customtime to "0 days 1 hours 17 min"

record.u_CustomTime = String.Format('{0:%d} days {0:%h} hours {0:%m} min', duration);

// Set IsMajor automatically to true if requester is marked VIP

if (record.BaseEndUserId != null) { 

  var endUser = db.Load("Person", record.BaseEndUserId);

  if (endUser != null && endUser.IsVIP || false) {

     record.IsMajor = true;

  }

}

// First check so reference field is not empty

if (record.u_ChangeId != null) {

  // Load the Change-record:

  var changeTicket = db.Load("Change", record.u_ChangeId);

  // Copy the priority to the change-record:

  changeTicket.PriorityId = record.PriorityId;

  // Save the Change-ticket:

  changeTicket.Save();

}

// First, strip html because subject/baseheader do not support html-formatting:

var subject = api.HtmlToPlainText(record.BaseDescription);

// Take the first 150 characters:

if (subject.Length > 150)

  subject = subject.Substring(0, 150);

// Set string in baseheader

record.BaseHeader = subject;

// There are two situations where we do not want to reopen ticket:

// If current user posting the comment is agent (agent can reopen manually)

// If ticket closed less than a minute ago (it might mean end-user just closed ticket and posted a final comment)

if (CurrentUser.Id != record.BaseAgentId && (NowUtc - (record.CloseDateTime || NowUtc)).TotalMinutes > 1)

{

  // Find reopen-status to set to ticket, we look for one with strongname “ReOpen”, this depends on NSP-installation:

  var reopenStatus = db.QueryFirst("from SysEntityStatus where StrongName = :sname", {sname: 'ReOpen'});

  if (reopenStatus != null) {   

    record.BaseEntityStatusId = reopenStatus.Id;

  }

}

var startIndex = record.BaseHeader.IndexOf('[requester:');

var stopIndex = record.BaseHeader.IndexOf(']');

if (startIndex == -1 || stopIndex <= startIndex)

    return;

var reqAddress = record.BaseHeader.Substring(startIndex + 11, stopIndex - startIndex - 11);

if (reqAddress.IndexOf('@') == -1)

    return;

// Found a valid email-adress in subject, fetch corresponding user in db:

var person = db.QueryFirst('from Person where Email = :address', { address: reqAddress.Trim() });

if (person != null)

    record.BaseEndUserId = person.Id;

 

// Need to know db-id of template (inspect http-call fetching from ui)

var taskTemplateId = 13;

 

// Method below creates all tasks, this is all that is necessary to call.

Note: Language is the language´s culture-code, e g ‘en-US’, ‘sv-SE’, ‘da_DK’, etc. If you leave out language, task subject and description will be inserted using current OS language.

var tasks = api.ApplyTaskTemplate(record, taskTemplateId, language);

 

// Optional: for every task created, add a checkbox in a custom html-field called "u_TaskCheckList"

var checkList = "";

for (var i = 0; i < tasks.Count; i++) {

  var t = tasks[i];

  checkList = checkList + String.Format("<li>{0} - {1}<input type='checkbox'></li>", t.ReferenceNo, t.TaskBaseHeader);

}

record.u_TaskCheckList = String.Format("The following tasks should be completed:<ol>{0}</ol>", checkList);

 

// create new record of same type

var relatedInstance = db.Create(record.EntityTypeName);

 

// copy all field values (except CreatedBy, UpdatedBy, Version)

relatedInstance.AssignFromAny(record);

relatedInstance.Save();

 

// Create associations between original and new ticket

var association = db.Create("SysAssociatedEntity");

association.SourceEntityInstanceId = record.Id

association.SourceEntityTypeId = record.Type.Id;

association.DestinationEntityInstanceId = relatedInstance.Id

association.DestinationEntityTypeId = relatedInstance.Type.Id;

association.Save();

 

var association2 = db.Create("SysAssociatedEntity");

association2.SourceEntityInstanceId = relatedInstance.Id;

association2.SourceEntityTypeId = relatedInstance.Type.Id;

association2.DestinationEntityInstanceId = record.Id;

association2.DestinationEntityTypeId = record.Type.Id;

association2.Save();

api.CreateCi(record, {"Name":"MyCI", "Description":"test" });

api.UpdateCi(record, "CI0000001",{ "Description":"update description" });

api.UpdateCi(record, "1", { "Description":" update description " });

api. GetLinkedCis(record); 

api. LinkCiToTicket(record, "CI0000001") ; 

api. LinkCiToTicket(record, "1"); 

api. LinkCisToTicket (record, "CI0000001");  

api. LinkCisToTicket (record, "1");

api. CopyFromFirstLinkedCiToTicket (record, { "CiFieldName":"TicketStorageFieldName" });

api. CopyFromTicketToLinkedCis (record, true, {"TicketStorageFieldName":"CiFieldName" });

api. CopyFromTicketToLinkedCis (record, true, {"TicketStorageFieldName":"CiFieldName" });

api.CopyAttachments(sourceRecord, destionationRecord);

api.InsertUserIntoAD(properties, userBaseDN, ldapServerConnectionName, groupsDnMemerOf);

api.InsertUserIntoAD({"userPrincipalName":"dzenan102test@nilex.hbg.local", "samAccountName":"dzenan102test", "displayName":"Dzenan Strujic Test 102", "givenName":"Dzenan","sn":"Strujic Test 102","initials":"Dz.S","telephoneNumber":"0725019999","mail":"dzenan101@nilex.se","password":"NilexTest"}, "OU=Bolaget_AB,DC=Nilex,DC=hbg,DC=local", "NilexADConnection", "CN=testtest,OU=Bolaget_AB,DC=Nilex,DC=hbg,DC=local;CN=MinGrupp,OU=Bolaget_AB,DC=Nilex,DC=hbg,DC=local");