Organizations

Organizations in NSP define a collection of users (both End Users and Agents). Each user can be added to only one Organization. The use of organizations is optional, but by arranging the End Users in organizations you can keep track of what those organizations are requesting. System administrator can also enable his NSP users within an organization to see each other’s tickets. This expands visibility of the organization's support issues and should maybe reduce the number of duplicate tickets.

To access Organizations page, go to Configurations > Manage > People > Organizations tab.

The list displayed has same features and functionalities as other list in Manage > People. List is divided in two tabs, Active and Inactive. Each item in the list has Organization logo, Name, Domain and Action buttons. Action buttons include: Activate/Deactivate, Edit and Delete.

The organizations can be used:

•   To support service level agreements

•   To track and manage tickets by company

•   To manage support requests based on email

•   To support customers by location and language

•   To define access to forums

You can create Organizations and add End Users and Agents to them manually.  In addition there are an import function to add Users and their Organizations; Import CSV File.

To create new organization, click Add new record button above the list. Create Organization form will be displayed with data fields in the left panel of the page:

•   Image: Select image for organization. This image will be displayed as an organization logo.

•   Name: Enter name for the organization going to be created.

•   Domains: Enter email domains separated by a space. Users in the entered Email Domains will be added to this organization after it will be created.

The icon  indicates the possibility to retrieve data from the Norwegian register and will be visible in organization form if it is enabled in the Integration settings. Otherwise, if it is not active, the icon will not be displayed here. By entering the name of the organization in the Organization field and clicking on the mentioned button, the Norwegian register will search for the entered company name, with the possibility to save other data as well in accordance with the mapping. This functionality is useful if we want to update existing organizations from the NSP registry with data from the Norwegian organization register.

In new NSP version Organization is one of the Permission Scope Types. An Organization is a Permission Scope that could be member of other scopes and could have other scopes as members. Some parts of the Organization management is moved to User & Permission Management. Read more about this new functionality here.

When you select Edit the organization data will be displayed in the left panel. The right panel presents data connected to the organization divided into tabs; Linked tickets, End Users, Agents, CI, Contracts and SLA/OLA List.