Extension Management

Configurations > Settings> Extension Management

Extension Management function contains settings for attached files in NSP. You can specify maximum file size for attachments and which file type should be allowed. The setting affect all functions where you can attach files, e g incoming emails, ticket descriptions, ticket and task comments, CIs, contracts, KB articles and announcements.

Extension Management

The setting is excluding which means that you either define which files the system should allow. 

The file extension lists should be specified as a list of file extensions as in the example above. To add an extension, click in the list field and input extension in the box that appears at the end of the list. Remove an extension by clicking in the box. 

The list and the background handling of the file names are not case sensitive, which means “png” is the same as “PNG”. 

Below in form you can specify max file size for attachments in megabytes. This setting will affect all allowed file types. 

Within Extension Management, there are three security levels for uploading files. The default security level when installing the application is low. In the following table you can see a detailed view for each security level.