Source panel

Access to Social Media Manager (referred to as SMM) features is provided by SMM button  in the left sidebar in the Agent interface

Panel of the left side contains a list of activate social network sources.  Sources are connections to specific places in Social media, for instance a Facebook page. The group function can be used if you have many Social media sources and you want to create a structure that makes them easier to handle.

At the bottom of the panel you find Organize list, that if you click it opens a dialog that lets you manage the objects of the Source panel. The dialog has two tabs, All sources and Favorites.

All sources

In Add group form you need to insert group Name (required), choose group Parent from dropdown (required) and choose a group image.

Each group in the list has an action menu. The following options are in the menu:

   Move to: use this option if you want to change group parent and move group. Groups and sources also can be moved to other groups by dragging.

   Edit: use this option if you want to edit group Name or Image.

   Add group: use this option if you want to add new group which parent will be target group.

   Ungroup: use this option if you want to delete target group. Target group will be deleted but all social network sources and groups that were inside target group will kept and moved so their new parent is the target’s group parent.

Each social network source in the list has an action menu. The following options are in the menu:

   Move to: use this option if you want to change source parent and move source. Groups and sources also can be moved to other groups by dragging.

   Rename: use this option if you want to rename social network source.

   Add to favorites/Remove from favorites: use this option if you want to add/remove source to/from favorite list. If source is added to favorite list a symbol,  is displayed next to source name.

   Hide/Show: Use this option to hide/show source. If source is hidden a symbol, is displayed next to source name.

 

 

Favorites

Favorites tab contains list of favored social network sources. Each social network source in the favorite has an action:

Remove from favorites: use this option if you want to remove source from favorite list.