You can ask bot a question and bot will try to find an answer in the application knowledge base in order to give you information needed for problem solving.
Just type your message in chat with Nilex Service Platform Bot, and Bot will perform a search.
In case bot did not find any article related to your search, you will get following message:
Click on Create ticket button will start ticket creation procedure which is explained bellow.
In case bot find article(s) related to tour search you will get following message:
Article link will open article in Self Service Portal.