History Item
All the fields in the history item are labeled in the above figure and are explained in the table:
1. Profile picture of the user who made changes to the ticket.
2. Name of the user who made changes.
3.
This section contains a description of the update made to the ticket. For
example, in figure “Priority Medium High“ means that Priority
changed from High to Medium.
4. Shows the date and time when the change was made.
Below example shows a history item when ticket Description has been changed:
Ticket description
change