Create Ticket from Social media item

The system can be set so Tickets are created automatically without preview. But if that is not the case it can be done manually.

If you during review of items in the Social media management stream list find that answering the media users is not sufficient, there is possibility to handle the question within the organization using a Ticket.

1.  Open Social media manager

2.  Mark the stream list item in the Stream tab Review section

3.  Click the Create ticket icon in the upper left corner on the left hand side of the tab.

4.  In the dialog that opens, mark the stream items you want to convert Comments on the Ticket

5.  If the chosen object has comments/conversational posts, you can choose if, and if so which of these are to be included in the created Ticket.
Click Next.

6.  Select Ticket type will be used for ticket creation. In doing so, the Ticket is also provided with some predetermined data. What these are can be viewed by opening the template (View)

7.  Click Save button to create ticket

After the next system update the object will be moved to the Reviewed list.