NSP has a function to filter auto reply emails, to stop auto-replies to reach the system. Filter is used for e g prevent auto-reply emails to create new tickets and avoiding mail loops.
In database there is a global setting to enable/disable the filter. Filter is default disabled. To change the setting, run one of those database scripts:
exec app.spSetGlobalSetting 'EnableAutoReplyEmailFilter', 'true'
exec app.spSetGlobalSetting 'EnableAutoReplyEmailFilter', 'false'
Note that when you have done changes in the global settings you have to perform a recycle of NSP application pool or empty NSP system cache to make the changes take effect.
All auto reply emails that have been blocked is logged and saved in database table ehistory.AutoReplayEmail.
NSP detect email as auto reply if email Content Type indicate that it is an auto reply message or email subject text starts with "Auto:", "Automatic reply", "Autosvar", "Automatisk svar", "Automatisch antwoord", "Abwesenheitsnotiz", "Risposta Non al computer", "Automatisch antwoord", "Auto Response", "Respuesta automática", "Fuori sede", "Out of Office", "Frånvaro", "Réponse automatique", “Auto svar” or “Ikke på kontoret”.