This feature will enable IBM Netcool to create tickets within the NSP. Ticket creation will be done through a specialized API method. The following payload needs to be passed from IBM Netcool:
POST api/publicapi/saveentity
{
"EntityType": "Ticket",
"BaseHeader": "Create new ticket",
"PriorityId": 7,
"CategoryId": 7,
"BaseEntityStatusId": 1,
"AgentGroupId": 1,
"BaseEntitySource": 1,
"FormId": 1,
"BaseDescription": "New ticket via <strong>API</strong>"
}
IBM Netcool integration setting
Tickets that have been created from an external source using IBM Netcool service will also have a special icon.
IBM Netcool ticket identification