Root cause
When analyzing a problem these is often a conclusion that the root of the issue is something else than the “symptoms”. In the Problem form the analysis date and conclusion are handled in the fields Root cause analysis and Root cause.
Known errors
A fault in a CI for which a temporary work-around or a permanent solution has been identified is marked by setting the Status “Known error”.
Errors detected or identified during development is marked by setting the Status “Dev. Known error”.
Save Tickets with Known Error status in the Knowledge base under the Known errors category.
Use the View “Dev Known errors” to get a list of tickets having Status “Dev. Known error”:
