This setting is used to define settings for search feature provided in the ticket detail form.
You can define search settings Subject. It contains three options to define the search. These options are:
•Enable Knowledge Base search: Enabling this option starts automate search in Knowledge base when you enter text in Subject field for a new ticket. The search starts directly when you enter text in the field.
•Enable Ticket search: Similar to Knowledge base, if this option is enabled search in tickets is performed. Tickets containing the search text are displayed as result as soon as you enter text.
•Use Category filter in Ticket search: This option filters search for tickets based on matching Category. If you first select a Category in ticket form (Category field in left panel), then only tickets that belongs to the selected Category is displayed in tickets result when you enter a keyword in Subject field. Note that this option can be enabled only if Enable Ticket search is enabled using above option.