It is possible to input locations on Tickets and Users. The System administrators has to activate this for Ticketswhere it can be used to pinpoint the location of the problem that evoked the creation of the Ticket. Home office is the natural use when adding it to Users. The system uses Google maps to find addresses and when an address is used for the first time it is stored in the system database.
Agent portal
In the agent portal, when creating Tickets or User you click
the 
button and write the address
in the Location field using the format: Street name Number, City, Country (if
needed). Pick the correct location in the auto search list the component
presents. When you close the dialog the Location is shown with the address,
coordinates and on a mini map.
On Tickets you can only search on Google maps, not among the addresses stored in the system database.
Self Service Portal
In the SSP and you click on the 
button and in the form that opens you
can either choose to write the address using the format Street name Number,
City, Country (if needed) or mark the location on the map.
If you on the Ticket click on the search button 
you can choose from a list of locations
that have been registered earlier.
Mobile app
Note! If you have made the app setting for Tickets: Home> Meny> Settings> Ticket settings> Use agents GPS location as Ticket location, the current location of the mobile device will be preset in the location field when creating the Ticket.
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You can use the location field on the Ticket form to access an address that has been registered earlier. Start to write the first letters of an existing address and then choose from the lists that opens. If you want to use a new address, open the location dialog to enter it in the field or choose a position on the map. |
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