You can do the configuration related to person using this option. Define the format for displaying users in lists as well as in dropdown lists wherever they are referred in NSP.
This option contains configurations for three formats - Full Name Format for displaying users in list, End User Name Format for displaying end users (Requesters) in dropdown lists and Assignee Name format for displaying assignees in ticket form.
•Full Name Format: Two fields are provided in this section, a dropdown to select tag and multiline textbox to view and modify the format. You can select tag from the available tags – First Name and Last Name. As soon as you select the tag, it is displayed in the multiline text box. Tags shall be displayed like [[First name]] and [[Last name]] in the text box. You can also modify the format by changing the text in the textbox.
•End User Name Format: This section contains checkbox, Show this format for End User dropdown in ticket form, to enable and define the format which is used to display users in the dropdown list wherever they are referred in NSP. Only if this checkbox is enabled you are able to configure the End User Name Format. If checkbox is not enabled Full Name Format is used as End User Name Format. As soon as you check the checkbox, multiline textbox is filled with the tags First Name, Last Name, Email and Windows User Name. As soon as you select the tag, it is displayed in the multiline text box. You can modify the format by removing or adding tags, or changing the text in the textbox. Tags shall be displayed like [[First name]], [[Last name]], [[Email]] and [[Windows User Name]] in the text box.
•Assignee Name Format: In this section you can configure how assignee name should be shown in ticket form. You can select tag from the available tags – First Name, Last Name, Email and Windows User Name. As soon as you select the tag, it is displayed in the multiline text box. You can modify the format by removing or adding tags, or changing the text in the textbox. Tags shall be displayed like [[First name]], [[Last name]], [[Email]] and [[Windows User Name]] in the text box.
You can click Preview button to preview the formats.
Disable automatic password Notification on End User creation. If this checkbox is enabled a new registered End User don´t get a mail to set password automatically. Send email with link to set password has to be initiated manually, see People -> End Users.