Possibility to define groups for outgoing email address

NLXID: REQ0001871

One of the email account in configurations list shall be marked as default. The default email account is used for outgoing mail communication from groups for which no email account has been specified. In earlier version there was a restriction that all groups for which no email account was specified always used the default account for outgoing mail. It was not possible to define different “default” account for different groups.

In this new feature you can define that groups shall use other existing (not default) account for outgoing mail. In Email account configuration form there is a new field (Outgoing email groups) added to specify additional groups:

If outgoing mail is sent by Agent belonging to a group defined in this field, this account will be used as sending account. Normally you should add at least same group here as you have specified in Group field above, if not the group will use default account for outgoing mail.

You can add as many groups you want to each account, but each group can be added to only one account. If group is defined in an account, this group is not selectable for other accounts.

If Agent´s group is not specified in Outgoing email groups for any active email account, system will use default account as sender.