Improvements/ Wishes / RFC's

Category/ Kategori

Description

SSP, Self Service Portal, Agentportal, Attachments

Security Improvements - Improvement in Forms for filter data source regarding with correct permissions and also added more security to prevent download of attachments on SSP without correct permissions

Notifications

NSP Security improvements - notifications with ticket entity link - only if agent has access by roles to entity and ticket group the ticket can be opened by the link

Tasks

Security improvements - possibility to load another tickets by changing a link in browser control is ignored and nothing is loaded.

Agentportal

Performance: SLA improvements and dashboard refresh improvements

Email Configuration

Email configuration - new Rule conditons for exact matchning = address, = domain or = substring

Text Templates

Text Template : 3 new tags added regarding ticket comments: All comments with details (all, public , private). Result of tags is comment text, created date and created by.

Bugs

REQ0016584, REQ0016538, REQ0016407, REQ0016796, REQ0017146, REQ0016430, REQ0016749

Service catalog

SC - Some properties lost translation.

REQ0010856

Service catalog

SC - Empty space appeared as 25% when saving first time.

REQ0016184

Service catalog

SI - Visibility condition did not work when service item was created from existing.

REQ0014455, REQ0013467, REQ0017227

Agent Portal

Ticket comments - could be saved in Db with wrong EntityID after agent got error about comment couldn't be saved. On DB level now only main reference EntityInstanceId will be saved

REQ0016825, REQ0016820

SLA

SSP Ticket forms: An error occurred when creating a ticket that should set SLA via conditions for General agreement

REQ0009053

Agent Portal

AP Ticket form: If you changed assignee on a ticket via autocomplete, then the ticket was not marked as edited (but not saved). You did not get a warning when closing the ticket form with the 'x' button in the tab header.

REQ0016484, REQ0016602

Agent Portal

Ticket form - it was not possible to create a new requester via ticket form if admin permission was missing in role, but this permission did not be necessary

REQ0017086, REQ0016792, REQ0017207

Agent Portal

Agentportal: Perfomance Improvements of loading comment when ticket form will be opened

REQ0012685

Agent Portal

AP Ticket form: When opening a ticket, you could not easily read the Requester name because the cursor was set to the far right in the text field, if this field was placed first in the list of fields

REQ0016619, REQ0017130, REQ0016774

Agent Portal

AP Ticket form: It was not possible to add tasks from task templates (unless you had role permissions for Manage -> People)

REQ0016693

Ticket Data Templates

AP: The tab for favorite templates (star icon) could sometimes disappear (or reappear), e.g. when pressing F5 or Ctrl+F5 to refresh the page

REQ0017005, REQ0016923

Ticket Data Templates

Ticket Data Template: The ticket description was overwritten if the agent first loaded a ticket template without saving and then created a new case via Add+

REQ0016979, REQ0017157

Agent Portal

Ticket Text Template (type comment) - tags was not replaced with values on loading comment text templates

REQ0016508, REQ0016587, REQ0017016

Tasks

AP Ticket form: It was not possible to add tasks from task templates (unless you had role permissions for Manage -> People)

REQ0016421, REQ0017055

Linked tickets

Linked Tickets: When closing linked tickets and using existing solution comment instead of requiring a new solution comment to be written, a date format-related error could occur for some languages (not Swedish)

REQ0016687, REQ0016833

Entity Editor

Entity editor, forms: When opening and re-saving AP/SSP forms, the checkbox for Mandatory field was unmarked for Urgency / Impact / Priority / Some other reference fields. So if the fields were included in the forms and mandatory before upgrade to 11.7.21.0, they were no longer mandatory after re-saving the forms. (Unless you re-marked the checkboxes before saving.)

REQ0012783, REQ0016405

Entity Editor

Entity Editor, AP Forms: If you had set default values for Urgency/Impact/Priority in a form, then it was not applied correctly in a new ticket

REQ0016991

Entity Editor

SSP Ticket form: No fields were shown when creating a ticket (silent error), when the form included multiselect field that was also set as Mandatory. (Workaround was to unmark the Mandatory flag for the field.)

REQ0017012

Entity Editor

AP Ticket form: Status combobox could show duplicates of statuses

REQ0016384

Entity Editor

AP Ticket form: Multiselect field referencing CI did not show the CIs that were previously connected to this field in the ticket

REQ0017054

Entity Editor

Entity editor: It was not possible to mark an entity to be shown (star icon), even if you had marked fewer than 20 entities. Now the limit is removed and the problem solved.

REQ0016439

Entity Editor

Serial numbers: Minor translation error in configuration dialog

REQ0016931

Document templates

Document Templates - was not possible to add document template with single chararcater in tag < n >

REQ0016509

Knowledgebank

KB article private - URL in ticket comment/mail -> article was not loaded for agents - error {{kbo.data.title | textBlockTruncate: 170}} was shown

REQ0016466

CMDB

Role/CMDB - Users could not unlock CI when they had permission to do it unless unlock all tickets were also active.

REQ0017056

Report Templates

Report header visibility is disabled in edit mode, hindering user's ability to preview the final report layout."

REQ0014168

SSP, Self Service Portal

Link CI to ticket - Some users could not see all of theirs CIs in the list.

REQ0016325, REQ0016849, REQ0016856, REQ0016670, REQ0017070

SSP, Self Service Portal

SSP Submit ticket - Browser auto-fill on drop-downs fields in SSP forms is disabled in Chrome/Edge, to ensure that selected values in mandatory drop-down fields are saved correctly.

REQ0017127, REQ0016734, REQ0016416, REQ0016947

SSP, Self Service Portal

SSP: If you were standing in a new unsaved ticket and clicked on menu "SUBMIT TICKET" or link "Home -> Submit ticket" then you were not navigated back to the page with list of ticket forms

REQ0016606, REQ0016607, REQ0016647, REQ0016565, REQ0016579

SSP Configurations

Settings: Default SSP configuration could not be saved correctly if no radio button was selected for "Default view". Now radio button is initially set to "Orders" if no button is selected.

REQ0012524

LDAP Connections

LDAP: Some customers could consistently experience connectivity problems with Scheduled syncs, even though manual syncs worked. A change is made in the authentication code.

REQ0016675, REQ0016922, REQ0016476

API

API: getentitylistbyquery and GetEntityById failed when fetching entity Person with error "property not found: LastLoginTime on entity Person"

REQ0017056

Report Templates

Report header visibility is disabled in edit mode, hindering user's ability to preview the final report layout."