Change Notes NSP 11.8.25.45 - release date 2025-06-05

Improvements/ Wishes / RFC's

Category

Description

REQ0019648, REQ0019540

Triggers

API Trigger: New methods CreateCommentFromTemplate, SendEmailFromTemplate, GetTextsFromTextTemplate, SendEmail

REQ0019826

CMDB Management

CMDB: New system dropdown box on CI used for configuration of worksites

REQ0019774

Service catalog

Charging plan - In charging plan for service catalog, under tab invoicing a new checkbox has been added. Generate ticket per quantity, when this is active approved service item will generate amount of tickets that was set as quantity (Checkbox is only visible when Invoice after invoicing decision is active).

REQ0019831

SSP, Self Service Portal

SSP permission: When user don't have permissions to view on SSP 'My Tickets' by End User role (Entity Action/ Tickets/ Show on SSP) then will be redirect to Dashboard instead of index after created a new ticket.

Bugs

REQ0019673, REQ0019617, REQ0019624, REQ0019528, REQ0019466, REQ0019485, REQ0019838, REQ0019731

Report Templates

Report Templates: Export to Excel was not possible and was missing in selection caused by libary update

REQ0019520

Document templates

Document Templates (tickets): The ticket description was printed unformatted in the document template

REQ0019633

AP, Agent Portal

Agentportal: Improvements of intermittent Ticket Layout problem when tickets are opened and tabs are overlapping each other with ticket info from two tickets

REQ0019669, REQ0019765

AP, Agent Portal

Agentportal: Improvements done regarding intermittent problem when closing ticket with error 'Object reference not set....' and where status was not be change but solution comment was saved.

REQ0019592, REQ0019771, REQ0019494, REQ0019495, REQ0019446, REQ0019506, REQ0019700

AP, Agent Portal

AP Ticket form: When directly closing newly created ticket the solution comment was not saved

REQ0019829

AP, Agent Portal / Linked Tickets

Linked Tickets:  Improvement of code for linking tickets

REQ0019449, REQ0019456, REQ0019478, REQ0019531

AP, Agent Portal/ Entity Editor

AP Ticket form: Fields that were set to be mandatory for specific ticket stages were validated for all stages

REQ0019174

AP, Agent Portal/ Entity Editor

Entity Editor: It was not possible to use apostrophes in HTML Info fields

REQ0019370

AP, Agent Portal/ Entity Editor

Ticket Entity Editor: Creating new field via Entity form went wrong because strong name (database name) was saved with same label and some characters are not valid. Implemented control to remove characters which are not allowed on database level.

REQ0019186

AP, Agent Portal

Maintenancehost: Comments created from email could rarely be seen as "edited by Anonymous user". This happened if Updated Date differed from Created Date even in milliseconds. Now the fields are set to the exact same time.

REQ0019778

AP, Agent Portal/ Quicksteps

Quicksteps: When using quicksteps for creating new ticket and connect, the original ticket's status was erroneously changed.

REQ0019656, REQ0019594

AP, Agent Portal/ Dashboard

Dashboard: Yellow marking for ticket opened by another user was erroneously unmarked when list was refreshed manually or automatically

REQ0019712

AP, Agent Portal/ Views

Ticket views: Column filter on user-defined text field on Person entity didn't work

REQ0019444, REQ0019730

Text Templates

Text templates: In Email templates CreatedBy and UpdatedBy showed id numbers instead of name

REQ0019392, REQ0019486, REQ0019718

Knowledgebank

In KB, the Word document import process has failed, generating an error message

REQ0019493

Knowledgebank

Adding private articles from request tickets is not possible for the user

REQ0019096

Knowledgebank

Users could not categorize content in the Knowledge Base (KB), whether they are creating new articles or editing existing ones.

REQ0019339

Notifications

Ticket Text Templates type email + comment: Tag Copy -> When there are multiple names in the ticket field "Copy to", they are displayed without spaces when loading the comment template or when sending an email.

REQ0019640

Notifications

Ticket Text template > target comment: with ticket description tag did not work in ticket comment / direct mail > if there was a big embedded image included in ticket description.

REQ0019348

SLA/ OLA

SLA/OLA Thresholds - Text templates (target Teams) are now selectable as option under Escalate.

REQ0019426

Invoice Settings

The accounts receivable invoice displays the total leasing period amount, rather than the amount due for the invoice date only

REQ0018936

Products

Product - Product could not be created if there where special characters in information field.

REQ0019350

Email Configuration

Email configuration: Use smtp to send emails with - Outgoing Email address couldn't be saved with Microsoft Graph API

REQ0019343

Email Configuration

Email configuration: Login via OAuth - Client secret key was shown in clear text instead of with hidden characters

REQ0019380

Email Configuration

Email configuration: Email type Custom - Incoming Server config - POP3 (Port110) couldn' t be saved

REQ0012224

Elastic search

Elasticsearch: When indexing new tickets, the Base64 code for images is now ignored so that you don't get erroneous search hits because the search text happens to be found in the Base64 code. Example: search on "grok*" gave result on picture with Base64 code with substring "FRISJkMkYwY+GrOkl+6ombExHhpCME"

REQ0019127

API

API: Error when using getentitylistbyquery or getentitybyid with SysColumn. Error when using getentitylistbyquery with SysPropertyHistoryItem

REQ0019140

API

API: Issues with the field Status in saveentity with SysAssociatedEntity. E.g. the record was created with Status 0 even if Status 1 was specified. It was also not possible to update it from 0 to 1 afterwards.

REQ0019260

API

API: Issue with filter setting on string field with datetime value with getentitylistbyquery. The string was converted to datetime type and an error occurred.

REQ0019445

API

API: Error when using getentitylistbyquery with SysEntitySLASummary