Change Notes NSP 11.8.25.50 - release date 2025-09-05

Improvements/ Wishes / RFC's

Category

Description

REQ0018239, CHG0000151

Service Catalog/ Produkter  Tjänster

SC - In service item a checkbox has been added which allows depended service items to appear in a wizard form. When this is active for a service item all depended service groups will be sorted in number order tabs 1>2 >3 etc, each tab has a next button to get to next tab. In depended service tab, option to move groups in desired order has been enabled and for service items. In set depended settings and new options has been added to include service items options to main ticket for the service that user orders through.

CHG0000167

Linked tickets/ Länkade ärenden

Ticket / Linked Tickets: Ability to filter among different ticket entities when linking tickets

CHG0000168

Ticket Form/ Ärendeformulär

Ticket edit mode: The toolbar in HTML fields has been expanded to allow for creating tables and more.

CHG0000171

Quicksteps

Quicksteps: Quicksteps can now be used on locked tickets. New role setting in tab "Entity Actions" -> "Tickets": "Allow Quick Steps On Locked Ticket"

CHG0000181

Ticket Form Comments / Ärendeformulär kommentarer

Ticket comments: Updating an existing comment will not only include who updated it, but also a timestamp when the update was made. The original date/time when the comment was created will not be edited.

CHG0000196

Approval Flow/ Godkännandeprocess

Approval flow: In email template Inherited font and Inherited size has been added.

REQ0020117

Agent Portal Configuration/ Konfiguration Handläggarportal

Agent Portal Configuration - new setting "Configuration Menu - Sort menu items by alphabetical order"

REQ0019228

Notifications/ Notifikation

Manage/People/Groups: When deactivating of group you will get possibility to deactivate associated notifications to group

REQ0020229

LDAP

LDAP: New job setting "Enable override email for inactive users". At the point in time when a user is inactivated by the LDAP job, the user's email is changed to format "email_id_sid" and WindowsSIDString is cleared. This will allow a new Windows account with same original email to be imported as a new user.

Bugs                                         

REQ0020110, REQ0020083, REQ0020170

CI Export

CMDB - CI views, only 20 CI were exported.

REQ0019755

CMDB

CMDB - For property location a button has been added to select place on map.

REQ0019684

Report Templates/ Rapportmallar

Export to Excel fails with an "Unexpected error occurred" message when filtering by status

REQ0020245

Report Templates/ Rapportmallar

Creating a Pivot Report caused a Cross Table Error with dates in format of Norwegian, Danish or german Languages

REQ0020002

Order Management

SC - In rare cases On behalf of locked user to loading icon

REQ0020006

Entity Editor/ Entitetseditor

Entity Editor: When creating a new field via the ticket form in Entity editor, special characters were immediately trimmed away when entered. Now text entry works correctly again.

REQ0020040

Groups/ Grupper

Manage/People/Groups: Groups couldn't be inactivated

REQ0019832

Worklog/ Arbetslogg

The search field and direct search only display agents who are members of an agent group, not all agents.

REQ0020025

KNOWLEGDE BASE/  Kunskapsbanken

KB- SSP- The language field appears even when the "behavior" option in SSP is not selected .

REQ0020026

KNOWLEGDE BASE/  Kunskapsbanken

The Self-Service Portal's search for ticket subjects did not provide accurate matches to knowledge base articles with exact keyword matches.

REQ0020027

KNOWLEGDE BASE/  Kunskapsbanken

Unnecessary fields will be removed from KB article search results within the SSP when creating a ticket

REQ0019984

API

API: getentitytypeinfo for ArticleComments issues (wrong attribute name, missing info about reference field)

REQ0019986

Elastic search

Elasticsearch: Specific issue with not being able to search for ticket (REQ) when more than one ticket entity was marked (e.g. REQ + INC)