The Default customer account section displays a list of customer accounts that logged user belongs.
In the list, you can set customer account as default by click the row action Set as default. The customer account that is set as default will be pre-defined in worklog and order forms.
The Default customer account section displays a list of all active customer accounts that logged user belongs. Above the list are two labels that display Default customer accounts on Agent portal and Default customer accounts on Self Service Portal.
Label for Default customer account on SSP is visible only if Service Catalog default customer account is enabled in Feature global settings.
In the list, you can set default customer account on Agent portal by click the row action Set as default in Default on AP column. The customer account that is set as default will be pre-defined in worklog form.
If Service Catalog default customer account is enabled in Feature global settings, you will be also able to set default SSP customer account by click the row action Set as default in Default on SSP column. The customer account that is set as default on SSP will be pre-defined in order forms on SSP.
User- Default customer account