In Entity Actions tab you can customize which parts of the Self Service Portal should be visible for the users. You can set permission for a role to get access to Ticket List, Submit Ticket, Knowledge Base, Service Catalog and Billboard.
Entity Actions permissions
Tickets
•Show on SSP: Show/Hide menu item My Tickets and widget My Tickets on SSP home page.
•SSP - Submit Ticket: Show/Hide menu item Submit Ticket and button Submit Ticket in My Tickets widget on SSP home page.
Knowledge Base
•Show on SSP: Show/Hide menu item Knowledge Base and widget Knowledge Base on SSP home page.
•SSP - KB Search in Submit Ticket: Enable/Disable Knowledge Base search function in Submit Ticket page. If this is enabled can end user enable/disable the search function in SSP Settings.
Service Catalog
•Show on SSP: Show/Hide menu item Service Catalog and widget Service Catalog on SSP home page.
Billboard
•Show on SSP: Show/Hide menu item Billboard and widget Billboard on SSP home page.
Settings for show/hide widgets on Self Service Portal home page for anonymous users (not logged in users) are also available. In this version there is no user interface for this functionality, you need to execute database scripts.
SSP Home page for anonymous (not logged in) users
Set Value = ‘True’ if function should be available in SSP. Set Value = ‘False’ if function should be hided.
Show/Hide Knowledge Base widget for anonymous users
update app.GlobalSettings
set Value = '' --- 'True' or 'False'
where [Key] = 'AllowKBListForAnnonymous'
Show/Hide Submit Ticket widget for anonymous users
update app.GlobalSettings
set Value = '' --- 'True' or 'False'
where [Key] = 'AllowSubmitTicketForAnnonymous'
Note: Anonymous user submitting a ticket must enter an email address in the submit form. NSP creates an End User with the email address as User Name when ticket is created in system.
Show/Hide KB Search widget in Submit Ticket form for anonymous users
update app.GlobalSettings
set Value = '' --- 'True' or 'False'
where [Key] = ' AllowKBSearchWidgetOnSubmitFormForAnnonymous'
Show/Hide Billboard widget for anonymous users
update app.GlobalSettings
set Value = '' --- 'True' or 'False'
where [Key] = 'AllowAnnouncementsListForAnnonymous'
Show/Hide Register link for anonymous users
update app.GlobalSettings
set Value = '' --- 'True' or 'False'
where [Key] = 'AllowRegisterForAnonymous'