When you login to NSP web portal, Dashboard screen is the start page. Dashboard screen contains the overall summary of current activities in the system. The Dashboard screen is divided into four major sections. These sections are:
•Summary Stats
•Ticket/Task List
•My latest updated tickets
•Topic and Ticket Search result
This section describes the Summary Stats section.
Summary Stats contains icons with numbers indicating number of tickets or tasks in different groups. Three different parts could be displayed: Open Tickets, Customer Feedback and My tasks. Agent can select which of the parts should be displayed. This setting is part of User Profile Setting, see section Dashboard Widget Configuration.
Below figure shows the Summary Stats view.
Summary Stats
There are three parts in this view: Open Tickets, Customer Feedback and My Tasks. These parts are each divided into sub parts. Clicking any of the stat will display ticket/task list on the dashboard just below the summary, filtered based on the selected stat.
Customer Feedback shows number of feedbacks given by End Users current week.
When you first login the list containing your open tickets (Mine) is displayed.
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