List View contains at the top a row with functions, can contain map view button, clear all filter button, refresh button, search box, settings for search in comments, export buttons and a configuration function to select which columns should be displayed in the list. Below this row is the ticket list. Top row of list is a header row where you can reach features for sorting and filtering.
Most part of this Dashboard Ticket List description is applicably also for Ticket Views (Views - Ticket & Task Lists). Views could contain different set of columns and could not be configured in the same way. A Ticket View is customized and configured when it is created. Features for e g searching and open details for tickets are however similar.
Below figure shows the ticket list (My Open Tickets):
Ticket List
The ticket list contains different columns, in this
example you can find Source
Icon, Id, Priority, Subject, Requester, Status, Group, Created Date, Updated Date, number of comments, Category and Assignee.
Columns displayed in the list are selectable. In the upper right corner there is
a button (
) for selecting columns to be
displayed:
Dashboard Columns Setting
In this form you can select which fields (columns) should be displayed by mark the checkboxes. You can change order of the columns by using the arrow buttons right to the list. Click a Field Name and move it up/down with the arrow buttons. Click Save when you finished the settings. Your settings will affect your Dashboard list, not other users. The settings are used when you select any list from Open Tickets or Customer Feedback lists.
The first column in the list contains symbol for source
(Ticket Source Icons).
Source means from where the ticket was originated. Sources can be any of:
System, Email, Chat, Facebook etc. The requesters set up as VIP have VIP icon
(
) associated with
their name in the list. Major incidents have major icon (
) on the subject in the list.
Incidents which are escalated have respective level icon associated with their
id.
Searching, filtering, sorting, paging, refresh and export functions available are similar to other lists and described in General User Interface.
Filter
For Views filter setting
is remembered in current browser session. As long as NSP is active in the
session the filter will be applied each time you return the view (until you
clear or change the filter manually). If button Clear all
filter 
is displayed above
the list this indicates that there is a filter applied.
For Dashboard ticket list applied filters are not saved, filter is reset next time you show the Dashboard ticket list.
Automatic refresh
Above the list there is a Refresh button 
to manually update it (get latest data
from database). You can enable also automatic refresh for dashboard and views.
User
profile contains a setting where you can define time interval for automatic
updates.
Other features
The button 
is for Comment
Search Setting. Search in comments are not default applied. When you
click this button four checkboxes are displayed. In those you can select for
which type of comments search should be included when using the search feature.
The four checkboxes are Solution Comments, Workaround Comments, Public
Comments and Internal Comments.
When you mouse over any Subject or Requester in the list, a quick info panel is opened on the right side of the column. The Subject info panel contains basic information about the ticket like its Id, Priority, Status, Subject, Description and latest comment if any exist. The Requester info panel contains Name, Email address, Organization and if the requester is VIP. Use of info panels (if they should be displayed or not when you mouse over Subject or Requester in the list) could be turned on/off in User Profile (Info Panel Configuration).
Map view button is used to view the tickets in map. More about Map view is explained in the following section, Map View.
Open a Ticket by clicking it in the list or using shortcut CTRL+ALT+O (and the Ticket ID). Ticket Detail view is explained in the section Ticket Details.