Invoices

Select Charging

in agent left menu. Click Invoices in top menu to show a list of created invoices. This menu item is not shown if invoicing is disabled in your system.

Left panel contains the different charging types, Work and Service Catalog. Click the types to filter the list to show only chosen type.

Above list you find other filters. You can select invoices for a Customer Account and/or a specific date range. Invoice date is when the invoice was created.

• View: Shows the invoice in popup. In upper right corner of popup you find the print out icon,

• Revoke: Cancel the invoice. In a popup you are forced to enter a revoke reason text. This text can be seen in Remark column of the invoice list. Row with revoked invoice is dimmed and a revoked invoice cannot be unrevoked.

In form there are functions for sort, filter, search, refresh and paging similar to other NSP functions, see General User Interface.

Invoice details

1. Invoice number: Created due to settings in Invoice Settings.

2. Invoice to: Name and address to customer. This information is get from Customer Account properties, see tab Properties in section Add/Edit Customer Account.

3. Invoice reference number: Text INV followed by 7 digit system counter.

4. Selling company. This information is get from Account Management settings, see Company Information tab in Account Management. Logo image is specified in Branding tab in Account Management.

5. Charged agent work, get from worklog.

6. Charged additional costs, get from worklog.

7. VAT is added for agent work if VAT applicable is enabled for the Customer Account. VAT is not added for additional charges.

8. Total Sum: If other currency than the system default has been specified for the Customer Account the sum is converted to this currency using the current FX Rate.

9. Terms & Conditions: Specified in Invoice Settings.