Agent portal
Within service order view, new option is implemented – possibility to export order details. Same option is also available in service order ticket description.
Read more: Order Form tabs
Read more: Service Requests
Function Condition builder which applies in report templates, ticket views, CI views and event triggers has been extended with possibility to set up date and time relative parameters as well as relative parameter logged user.
Read more: View Editor Fields
Read more: Entity Views
Read more: Report Filter
Read more: Add Event Trigger
Configuration
Configuration for Office365 and Exchange has been updated with new option – login via Oauth ( Microsoft Modern Login). All customers using Office/Exchange 365 in NSP must upgrade NSP ( minimum version 10.76.7500.1) and change their Email configuration before October 2020. For more information about the configuration, please consult a separate technical document part of the Release Zip package.
As of this date, NSP will no longer support POP3 and IMAP4 for Office/Exchange 365.
Read more: Microsoft Exchange
Customer Change Notes 10.7.6.7500.1
|
Nilex Ticket ID |
Description |
|
REQ0008172 |
Email configuration: Possibility to use Azure app for login into email 365 |
|
REQ0008177 |
Possibility to assign the PowerUser role to a group. |
|
REQ0008241 |
CI Views - added InsertTime and LastUpdate properties to ci Views |
|
Nilex Ticket ID |
Description |
|
REQ0008181 |
Possible to print order information on an SCO ticket |
|
REQ0008229 |
Text template: New tag is added "All comments" Tag includes both Public and internal comments |
|
Nilex Ticket ID |
Description |
|
REQ0007527 |
Created date and updated date was missing for organization on the tab Linked tickets |
|
REQ0008002 |
Enduser could not download attachments from Knowledgebase |
|
REQ0008023 |
The height on tab "Add +" was to small in some languages |
|
REQ0007441 |
The tab Task on ticket could not load closed tasks |
|
REQ0008159 |
Ticket list in user profile was not filtered correct using ascending or descending on date columns |
|
REQ0007988 |
Template tags: Link create/change password did returned error the signs == was missing in the link |
|
REQ0008015 |
Short cut CTRL+Alt+N - did not create the default entity ticket chosen in Entity Editor |
|
Create ticket with this user as Requester - did not choose the correct ticket default entity | |
|
REQ0007919 |
Knowledgebase: The user could not scroll down to see all the categories |
|
REQ0008030 |
Task inline form on ticket - closed task did not load correct status on edit inline form |
Bugs
|
Nilex Ticket ID |
Description |
|
REQ0008279 |
Agentportal/Knowledgebase - article search returned an Internal Server Error and no result could be presented |